RETURNS AND EXCHANGES

The most important thing for us is that you are happy and satisfied with your purchase, but if you are not, no problem: you have 15 calendar days from the day you received it to exchange or return your order.

In order to make an exchange or return, the product must be in perfect condition (without the sole marked*) and including original packaging and accessories. Please protect the box with the additional seur envelope that we have sent you inside the package and insert the invoice of your purchase in it.

 If the shoe shows signs of having been worn, NO returns or exchanges will be accepted. If any pair arrives at our warehouse with evidence of wear, the customer will be responsible for collecting it from our warehouse.

Customers residing outside mainland Spain and the Balearic Islands may only request returns and will be responsible for all customs charges, taxes and shipping costs.

Shipping costs, taxes and customs duties are non-refundable.

Shipping costs, taxes and customs duties are non-refundable.

In the event that the customer does not accept the delivery of his order, costs and/or customs fees necessary to complete the delivery, Más34 will not make a full refund of his order.

Any costs not associated with the customer's non-acceptance of his/her shipment will be deducted from your original refund.

 

STEP 1:

You have 3 options to send us your exchange or refund:

  1. You take care of it, through the courier company of your choice with PAID postage and you send it to us:
    MAS34 C/ Provenza 385, 4º 6ª,08025 - Barcelona. Telf 652 532 513 (schedule from 10h to 14h and 15h to 19h)
  2. You bring it to our showroom in Provenza 385, 4º 6ª in Barcelona. We are open from Monday to Friday from 10h to 14h and from 15h to 19h.
  3. We will take care of it, PROVIDED THAT THE PICK-UP IS IN SPAIN, BALEARIC ISLANDS, through the courier company SEUR.
    Fill out the form for returns and exchanges, and
    - In case of change, this will be free (only 1 change per model will be accepted, if you want to make more changes we will refund you and you will have to buy a new pair).
    - In case of return, 8,00€ will be deducted from the refund in question.

Extra costs arising from customs services shall always be borne by the customer. (Canary Islands and outside the European Union). Shipping costs paid by the customer will not be reimbursed. 

 

STEP 2:

If you want to make a change: size or model, we will send it to you FREE OF CHARGE! in mainland Spain or Balearic Islands. Please check if we have the size you want, in case you can't find it, send us an email and we will let you know if we will receive a replacement or an exchange.

We will only accept one exchange for each model. If more exchanges are required, the corresponding amount will be refunded and you will be asked to make another purchase.

 

If you want to make a return;

When we receive the goods and check that everything is correct, we will credit you the corresponding amount using the same payment method with which you made your purchase. The crediting of the returns received will be made on Friday of the current week and may take between one and five days depending on the payment method you have used . Shipping charges paid by the customer will not be credited.