The most important thing for us is that you are happy and satisfied with your purchase, but if you are not, no problem: you have 15 calendar days from the day you received it to exchange or return your order.
To make the exchange or return, the product must be in perfect condition (without the sole marked*) and including original packaging and accessories. Please protect the box with the envelope in which you received them and insert the invoice of your purchase in it (do not stick anything in it), in case of receiving it damaged for not having been properly protected, 4 euros will be deducted from the credit.
*in case the shoe shows signs of having been used, NO return or exchange will be accepted.
If any pair arrives at our warehouse with evidence of use, the customer will be responsible for picking it up from our warehouse.
Customers residing outside mainland Spain and the Balearic Islands may only request returns and will be responsible for all customs charges, taxes and shipping costs.
Shipping costs, taxes and customs fees are not refundable. In the event that the customer does not accept the delivery of your order, costs and customs fees necessary to complete the delivery, Más34 will not make a full refund of your order. Any costs not associated with the customer's non-acceptance of your shipment will be deducted from your original refund.
The first exchange is free (only 1 exchange per model will be accepted. If you want to make several changes we will refund you and you will have to buy a new pair).
The credit of the returns received will be made within a maximum period of 10 days and may take between one and five days to become effective depending on the payment method you have used . No credit will be issued for postage paid by the customer. International transfers will not be credited. If MAS34 takes care of the collection, 8 euros will be deducted from the credit note.
FILL OUT OUR FORM IN LESS THAN A MINUTE AND WE WILL MANAGE EVERYTHING.
You have 3 options to send us your exchange or refund:
You take care of it yourself, through the courier company of your choice with PAID postage and send it to us at:
MAS34 C/ Provenza 385, 4º 6ª, 08025 - Barcelona
2. You bring it to our showroom in Provenza 385, 4º 6ª in Barcelona. We are open from Monday to Friday from 9h to 14h.
3. We take care of it, PROVIDED THAT THE PICK-UP IS IN THE SPANISH PENINSULA AND BALEARIC ISLANDS.
- In case of exchange, this will be free (only 1 exchange per model will be accepted, if you want to make more changes we will refund you and you will have to buy a new pair).
- In case of return, € 8.00 will be deducted from the refund in question (if we manage the collection at home or at a selected point). NOTHING will be deducted if you opt for a voucher for the amount of the product that will expire after one year.
Extra costs arising from customs services shall always be borne by the customer. (Canary Islands and outside the European Union).
STEP 2:
Fill out the following form: https://go.ifreturns.com/es/mas34shop
If you want to make a change: size or model, we send it for FREE! in mainland Spain or Balearic Islands. Please check if we have the size you want, in case you can't find it, send us an email and we will let you know if we will receive a replacement or an exchange.
We will only accept one exchange of each model. In case you want more changes, we will refund the corresponding amount and you will be asked to make another purchase.
If you want to make a return:
When we receive the goods and check that everything is correct, we will inform you and proceed to pay the corresponding amount using the same payment method with which you made your purchase. The payment of the returns received will be made within a maximum period of 10 days and may take between one and five days depending on the payment method you have used. The postage paid by the customer will not be credited.
- The credit to your credit or debit card account, which you will be able to check on your credit or debit card statement. The date of payment settlement does not depend on us but on your bank, it can range from 1 to 10 days.
- If you have paid via PayPal, you will receive the credit to your PayPal account.
- If you have paid by bank transfer, we will contact you to request your full account number and make the payment directly to your bank account.
